Returns

Our policy lasts 30 days. If 30 days have gone by since your package arrived (based on the tracking), unfortunately we cannot offer you a refund or exchange. Refunds are given in the form of shop credit only.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (backing card in good condition for pins). We cannot offer a refund or exchange once the product has been used unless the product is faulty or defective. Customer must contact our customer support before sending any returns. Returns must use our custom-issued return labels. Any orders placed through Facebook & Instagram are only eligible for refunds, and not exchanges. Customer will not be reimbursed for original or return postage.

Start a return in our Returns Center.

Non-returnable items include:

• Beauty: Makeup / Fragrance - All sales are final and cannot be returned.
• Tea and any other consumable products - All sales are final and cannot be returned.
• Gift Cards - Cannot be returned.
• Pin Boards - All sales are final and cannot be returned.
• Sale Items - All sales are final and cannot be returned.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Cancellations

Cancellations are only available in the form of shop credit ONLY. Your order begins processing as soon as your order is placed - even for pre-orders. We aim to get all packages out within 24-48 hours of purchase. In some cases, we ship out orders same day.  If your package has already been shipped, we cannot cancel your order, but we're happy to assist with a return for shop credit! Please read our FAQ for more information on this policy.

Coupon Codes

Users are allowed to use a single valid coupon at checkout. Discounts cannot stack and users cannot use multiple discount codes on a single purchase.  Coupons can not be applied retroactively.

Combining Orders

Multiple orders cannot be combined. Our system does not have a way for combining orders, so multiple orders that are placed separately - will go out separately.

Checkout+

Checkout+ is an optional add-on available at checkout that provides both free return shipping and shipping protection for your order.

• Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered at no cost when you start a return in our Returns Center.
• Shipping Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Claims Portal, and upon approval, receive a same-item replacement at no extra cost.

Please note: Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Coverage cannot be added to an order after it has been placed.

Refunds & Returns (if applicable)
Refunds are given in the form of shop credit only. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will be given the refund amount in the form of shop credit within 48 hours. A voucher code will be emailed to you for the remaining balance in shop credit.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your spam email for a missing voucher code. 
If it is still missing, then please contact us via email (customerservice@livelyghosts.com) regarding your missing shop credit voucher.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If your order includes a coupon code, then shop credit will only be refunded in the amount paid after the coupon was applied.

Exchanges (if applicable)

 We only replace items if they are defective or damaged. If you need to exchange it for the same item, or for another size (clothing), please contact our customer service.

Missing Items

If an item is missing from your package, please email us within 7 days of receiving your package. This date will be tracked according to the tracking number associated with your package. If more than 7 days have passed since your item was received, unfortunately we cannot offer you a replacement item or refund for any missing items reported. That said, we triple check all orders during packaging, so missing items are not common.

Shipping

To return your product, please initiate a return in our Returns Center. If you added Checkout+ to your order, your return label will be provided at no cost. If you did not add Checkout+, you are responsible for the cost of return shipping.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

The label that is provided will have tracking associated with it. We don't guarantee that we will receive your returned item. If your return is lost in transit, please file a claim through our Claims Portal.

All international orders are responsible for customs and import taxes. Lively Ghosts will not be held liable for custom fees or import taxes.

Missing or Broken Items After Shipment

If your order arrives with missing or broken items, you can submit a claim in our Returns Center. If you added Checkout+ to your order, shipping protection will cover replacement of missing or damaged items. If you did not add Checkout+, we are unable to provide assistance for missing or damaged items.

Lost, Stolen, or Damaged Orders

If your package is lost, stolen, or damaged in transit, you can submit a claim in our Claims Center.

Lost Orders: An order is considered lost if tracking never confirms package status as "delivered." If tracking shows no movement or appears stuck after exceeding the appropriate number of shipping days, a claim may be filed. Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

• Domestic orders: file within 7 days of the last tracking update
• International orders: file within 20 days of the last tracking update

Stolen Orders: An order is considered stolen if tracking confirms package status as "delivered," but the package was not received. Claims for stolen orders must be filed within 15 days from the date your package was marked delivered. Any claim for more than $100.00 may require a police report.

Damaged Orders: If your item arrives damaged, unusable, or in an unacceptable condition, please file a claim in our Claims Center immediately and include photo reference of the damaged item and packaging. Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.

If you added Checkout+ to your order, shipping protection will cover these claims upon approval. If you did not add Checkout+, we are unable to provide assistance.